What Questions Should I Ask My Jet Broker?

Before booking a private jet charter, ask your broker for the operator's name and licensing status, a full itemised quote, the aircraft's age and configuration, and the policy on cancellations and delays. Those four answers reveal most of what you need to know about price, safety and reliability.

Questions about the aircraft and operator

Ask which operator and aircraft you will actually fly on, whether that operator's Air Operator's Certificate covers the route and aircraft, and how old the aircraft is and when it was last inspected. You are entitled to ask, and a transparent broker will tell you.

Questions about price

Ask whether the figure is all in, and specifically about landing fees, de icing, overnight crew costs and catering. Request the quote in writing so there is a reference point if anything is disputed later.

Questions about what happens if plans change

Ask what the backup plan is if the aircraft has a technical issue, what the cancellation and refund policy says, and who you contact on the day of the flight. A direct line matters far more than a general enquiries inbox.

Frequently asked questions

Is it rude to ask a broker detailed safety questions?

No. This is standard due diligence for private charter and a reputable broker expects it.

Should I ask for the quote in writing?

Yes, always. A written, itemised quote is the reference point if anything is queried later.

What if the broker cannot answer my questions clearly?

Treat it as a signal. A broker working with vetted operators can answer pricing, safety and change policy questions without vague replies.

Do I need to ask about insurance?

Yes. Confirm the operator carries adequate liability insurance for passengers. That is separate from your own travel insurance.